We provide a standard, limited warranty for manufacturer defects and workmanship of all models of electric bicycles, scooters, and their components purchased directly from the Pionver E-bike Harbor. From the date of delivery of the product, during the warranty service period, the defective parts caused by Pionver E-bike Harbor will be repaired or replaced free of charge. The client needs to provide the original purchase receipt to establish the proof of purchase and determine the warranty start date.
Electric Bicycle Warranty Period
From the dateof delivery, the warranty periods provided by Pionver E-bike Harbor for the following components are:
| Component | Warranty Period | Service Content |
| Motor | 1Year | Free maintenance or replacement |
| Battery | 1 Year | Free maintenance or replacement |
| Frame | 1 Year | Free maintenance or replacement |
| Controller | 1 Year | Free maintenance or replacement |
| Brake | 1 Year | Free maintenance or replacement |
| Handlebar | 1 Year | Free maintenance or replacement |
| Seat tube | 1 Year | Free maintenance or replacement |
| Tires | 1 Year | Free maintenance or replacement |
| Pedal | 1 Year | Free maintenance or replacement |
| Cushion | 1 Year | Free maintenance or replacement |
| Note: If there are any quality problems with the battery, motor, and controller of the electric bicycle received from Pionver E-bike Harbor within one month from the date of delivery, Pionver E-bike Harbor will send new bikes to the client for free. |
Electric Scooter Warranty Period
From the date of delivery, the warranty period provided by Pionver E-bike Harbor for the following components are:
| Component | Warranty Period | Service Content |
| Controller | 1 Year | Free maintenance |
| Frame | 1 Year | Free maintenance |
| Motor | 1 Year | Free maintenance |
| Battery | 1 Year | Free maintenance |
| Brake pads | 1 Year | Free maintenance or replacement |
| Bracket | 1 Year | Free maintenance or replacement |
| Note: If there are any quality problems with the battery, motor, and controller of the electric scooter received from Pionver E-bike Harbor within one month from the date of delivery, Pionver E-bike Harbor will send new scooters to the client for free. |
The Limited Warranty Does Not Include the Following:
- Defects or damage caused by external reasons, including bad weather, natural disasters, accidents, or improper storage, stolen items, etc.
- All human-caused, including defects or damage caused by improper operations such as assembly, testing, use, maintenance, modification, upgrades, etc.
- Ordinary wear and tear caused by normal storage or use.
- Products whose serial numbers or barcodes have been removed, defaced, damaged, altered, or illegible.
Warranty Process
1) During the warranty period, the customer can get in touch with the customer service staff of Pionver E-bike Harbor via email, telephone, or any other communication method.
2) It is necessary to provide pictures or videos of the problematic part so that we can evaluate the problem.
3) After receiving all the information we need, we will notify the technical department, and the technical department will guide the customer to repair.
4) Once the technical department agrees, we will send you replacement parts and assist you with warranty issues.
Note: Pionver E-bike Harbor will not replace any parts without first seeing the photos or videos of the damaged product. Customers need to provide evidence to us via email.
Shipping Claim
In rare cases, the items we send will be damaged during transportation. In this case, please contact us and provide us with photo or video proof. We will actively solve the problems for you.
Note: We will not accept shipping damage claims after 7 days from the date of receipt of the product.
The above explanation of the warranty policy belongs to Pionver E-bike Harbor.